FAQs

 Are all your essential oils 100% natural?

Yes, all our essential oils are 100% natural. All our essential oils are free from parabens, phthalates, SLS, sulphates, silicones, polysorbates and PEG too.  We do not add any chemical agents or chemical preservatives.

Do your products expire quickly? What is the shelf life?

No, The shelf life of our products are two years from the date of Mfg.

Do I have to keep in refrigerator?

No, not at all. You do not need to refrigerate any of our essential oils. You can store in cool and dry place with no sun exposure.

I have taken one of your oil internally by mistake. Do I need to worry?

In case you have taken internally any of our oils by mistake, we advise you to get in touch with a doctor immediately. All our oils are made from natural ingredients and have no chemicals. However, we have not tested these products for internal use. We strictly do not recommend internal use of any of our essential oils.

Can I cancel/return my product?

You can cancel your order before the shipment. However, it will not be possible to cancel the order after the shipment has been done. We always aim for make sure our customers love our products quality, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

How can I reach out to you?  What are your customer service timings?

You can always reach us on eyvorcare@affinivi.com. We are available MON-FRI, 9AM to 6PM IST.  Please drop us a mail and we’ll get back to you as soon as we’re back!

Can I give some suggestions for new essential oils or products that you should introduce?

Absolutely! Your ideas and suggestions are most welcome. Please write to us at eyvorcare@affinivi.com.

How can I help you? Write blogs or be an influencer?

We would love it if you participated in making this excellent strive reach out to many people. Please drop us an email at eyvorcare@affinivi.com and we'll follow it up.